Customers who receive a notification or are contacted by Bitkub Exchange to update their account information for periodic review (KYC Update) can complete updating their account on Bitkub.com by following the instructions below.
** Customers who are not notified to update their account do not need to do anything as per this article. **
1. Log in to your account at Bitkub.com.
2. Click on the link attached to the notification email sent from Bitkub Exchange, or click here to start updating your account information.
3. Take a photo of the front side of your Thai ID card by clicking on the “Add a photo from another device” to continue on a different device.
- As some steps require taking photos of the ID card, taking the QR code for the dip chip to a Counter Service station or completing the NDID on a provider's application, and taking a photo on the Persona system, our system notifies and requests the customers to continue the next steps on mobile for a better experience.
To continue the steps on the Bitkub application, please visit How to complete account periodic verification (KYC Update) on Bitkub application.
Processing Time and Verification Result
After we receive the correct and complete information/documents from you, we will send the verification result to your email address registered with Bitkub Exchange as soon as possible, or within 1-15 days for general customers and within 60 days for customers with additional conditions.
Remarks:
- KYC Update is a process of account update that includes updating the information of every section of an account as well as submitting new verification documents. Please note that after the completion of the KYC Update, the limit of your account may differ as it is decided based on the newly submitted information. (Your account limit may be the same, increased, or decreased.)
- Your account limit will be considered carefully and is based on the company’s decision to comply with the law and the services of the Company.
- In case of Persona or NDID issues, please try the basic steps as follows:
1. Change the internet connection
1.1 Make sure to connect with the most stable internet signal.
1.2 Change the internet signal from WiFi to cellular data (or vice versa).
2. In case the issue persists on the application, please try to continue the verification at https://www.bitkub.com/kyc/login on the mobile browser (Google Chrome is recommended).
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