1. Open the Bitkub Exchange application and log in to your account.
2. If it's your first time logging in, you must complete a crypto knowledge quiz by answering 10 crypto-related questions. To begin, click "Get started". (You can skip to step 3 if you have already completed the quiz.)
- Choose the correct answer by tapping on that answer and tap "Next" to proceed to the next question.
- If your answer is correct, the "Next" button will turn green, and you can tap to proceed to the next question.
- If your answer is incorrect, the choice will turn red, and you have to reselect your answer to the correct one to proceed further.
An example of a correct answer | An example of an incorrect answer |
 |  |
- You can complete the quiz later by tapping "Leave this page". However, you will not be able to continue the verification process until the quiz is completed.
- Once you pass the quiz, you can tap "Go back to home" to continue the identity verification process.
3. Tap "Setting" from the toolbar at the bottom right of the screen and select "Verify Your Account."
4. Select "Continue".
5. Select Non-Thai nationalities.
6. Review and make sure you understand the FATCA form before confirming your status and continuing to the next step.
7. Fill in your general information in every field correctly.
- Do not fill in the title (such as Mr., Miss).
- Do not fill in your name, nickname, or other names not stated on your identification document.
- Fill in your phone number correctly and tap "OTP Verify" to verify your phone number.
8 . Fill in your address information in every field correctly.
- If you have more than 1 address, please tick the button "My contact address is different from the above." to provide your other address.
9. Read the guidelines before taking a photo of your passport, complete the face scan, and scan your passport with NFC via the Persona system. Please see the details below.
- If your phone supports an NFC scan and you reside in an NFC-supported country (see the list of NFC support countries here):
- Tap on the "Take a photo" button to begin taking a photo of your passport.
- Tap "Confirm" to submit a photo or "Retake" to take a new photo.
- Scan your passport to verify your identity with the NFC scan on your phone: Click here for detailed instructions.
- Complete face scanning as instructed by the system.
- If your phone does not support an NFC scan and you do not reside in an NFC-supported country:
- Tap on the "Take a photo" button to begin taking a photo of your passport.
- Tap "Confirm" to submit a photo or "Retake" to take a new photo.
- Complete face scanning as instructed by the system.
- If your phone does not support an NFC scan but you reside in an NFC-supported country:
- You may consider using this feature on another device or phone that supports NFC in order to access this feature.
10. Select your source of funds from the options provided, and tap "Next" after completing filling out the information.
11. Complete the Suitability Test.
- Please make sure to answer every question as your application will not proceed unless all questions are answered. Tap "Next" after completing the test.
12. Submit your documents.
- In case you can verify your passport information using NFC via Persona.
- Submit the document by uploading at least 1 document.
- In case you cannot verify your passport information using NFC via Persona.
- Submit the document by uploading at least 2 documents.
Remarks:
- You can find the list of acceptable documents here.
- Please ensure that the documents you upload to the system are not encrypted for prompt processing.
13. Read the AML policy and confirm your acknowledgment and consent to accept the agreement before investing; select "Confirm" to finish your verification.
* The verification may be completed within 1-7 days for general customers and within 60 days for customers with additional conditions after we receive the correct and complete documentation. If there are many customers of the identity verification service, it may take longer than usual to process. We will do our best to process your submission as quickly as possible.
Related article
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article