BITKUB HELP CENTER
All updates from the website are available here
- Bitkub Live Chat Scheduled System Enhancement on 18/04/2021 from 09:00 AM to 10:00 AM (GMT+7)
- Deposit & Withdrawal of 24 tokens (ETH and ERC-20) are Now Back in Service from 15/04/2021 at 08:45 PM (GMT+7) onward
- Deposit & Withdrawal of WAN are Now Back in Service from 15/04/2021 at 02:00 PM (GMT+7) onward
- KSM Withdrawal is Now Back in Service from 15/04/2021 at 10:00 AM (GMT+7) onward
- Withdrawal of KSM Temporarily Out of Service on 15/04/2021 from 09:30 AM (GMT+7) onwards
- KSM Withdrawal is Now Back in Service from 14/04/2021 at 8:20 PM (GMT+7) onward
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- Yearn Finance (YFI), Uniswap (UNI), Aave (AAVE), Compound (COMP), and Maker (MKR) Listing Announcement - 17/03/2021
- Donnie Finance (DON) Deposit / Withdrawal Announcement - 16/4/2021
- Near Protocol (NEAR) Listing Announcement - 06/11/2020
- Basic Attention Token (BAT) Listing Announcement - 23/10/2020
- USD Coin (USDC) Listing Announcement - 16/10/2020
- Kusama (KSM) Listing Announcement - 08/09/2020
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NEED PERSONAL HELP ?
POPULAR SEARCHWhat is bitcoin?
Bitcoin (or BTC) is commonly categorized as a digital currency, digital asset, and cryptocurrency.Add Bank Account?
- 1. Log in to your bitkub account
- 2. Go to "My Dashboard" > "Account Setting"
This is a beginner guide to using Bitkub. Please click the links below for the step-by-step instructions.Keeping your account secure
Simple guidelines for users to tighten the account security.Lost my activated 2FA mobile phone
If you did not save the QR code for your 2FA before you lost/broke your mobile phone.Processing time
Bitkub operates 24 hours everyday including the weekends.
You may deposit your fiat/coins, submit your account verifications or contact our support at any time.Fees
On regular terms, we charge 0.25% commission fees on all trades.Referral program
Our referral program gives benefit to both referrers and referees. The program gives a commission to referrers and a cash back to referees when the referee successfully completes a trade.