BITKUB HELP CENTER
HOW CAN WE HELP YOU ?
You can always find answers to your questions here.
How to Deposit/Withdrawal
General Information
Account Security
- Account Security: How to change phone number in Bitkub account
- 5-Minute Withdrawal Suspension After Login
- Notifications and suspended via Bitkub connect
- Account Security: Scammers in TELEGRAM and other Messaging Apps for Cryptocurrency Communities
- Account Security: Fake Website, Email, and Phone call
- Account Security: Beware of Phone and Email Scams
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Trading Fundamentals
My Account
Help!
- What is Rate Limit ?
- How to unsubscribe Bitkub newsletter
- How to resolve basic problems when unable to access Bitkub website and application
- Does Bitkub support Binance Chain Cryptocurrency ?
- Troubleshooting: Unable to receive email from Bitkub
- FAQ: My account has been deactivated/suspended
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NEED PERSONAL HELP ?
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Our customer service team operates 24/7
- Email: support@bitkub.com
- Call center: 02-032-9555
POPULAR SEARCH
What is bitcoin?Bitcoin (or BTC) is commonly categorized as a digital currency, digital asset, and cryptocurrency.
Add Bank Account?- 1. Log in to your bitkub account
- 2. Go to "My Dashboard" > "Account Setting"
This is a beginner guide to using Bitkub. Please click the links below for the step-by-step instructions.
Keeping your account secureSimple guidelines for users to tighten the account security.
Lost my activated 2FA mobile phoneIf you did not save the QR code for your 2FA before you lost/broke your mobile phone.
Processing timeBitkub operates 24 hours everyday including the weekends.
You may deposit your fiat/coins, submit your account verifications or contact our support at any time.
FeesOn regular terms, we charge 0.25% commission fees on all trades.
Referral programOur referral program gives benefit to both referrers and referees. The program gives a commission to referrers and a cash back to referees when the referee successfully completes a trade.