BITKUB HELP CENTER
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You can always find answers to your questions here.
How-to videos
Announcements
- Decentraland(MANA) Listing Announcement - 7/12/2018
- ArcBlock(ABT) Listing Announcement - 7/12/2018
- Raiden Network(RDN) Listing Announcement - 7/12/2018
- Enigma(ENG) Listing Announcement - 7/12/2018
- Kyber Network(KNC) Listing Announcement - 7/12/2018
- 0x(ZRX) Listing Announcement - 7/12/2018
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General Information
Getting Started
Account Security
Trading Fundamentals
My Account
- Can trade with Bitkub, if not Verify ?
- Why a bank account is important for Exchange ?
- How to delete your bank account
- What documents can I use to confirm my address?
- Tips for Getting Your Account Verified Successfully
- How do I change my legal name of my Bitkub account (for Thai citizens)?
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Help!
- Can I send Ether to an Ethereum smart contract?
- Can I receive Ether sent from smart contracts?
- Why is my THB withdrawal status "Complete" but I haven't received my money?
- Can I still cancel my order after it has been matched ?
- How do I increase my daily deposit/withdrawal limits ?
- If I haven't completed my KYC, can I trade ?
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NEED PERSONAL HELP ?
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Our customer service team operates 24/7
- Email: support@bitkub.com
- Call center: 02-032-9555
POPULAR SEARCH
What is bitcoin?Bitcoin (or BTC) is commonly categorized as a digital currency, digital asset, and cryptocurrency.
Add Bank Account?- 1. Log in to your bitkub account
- 2. Go to "My Dashboard" > "Account Setting"
This is a beginner guide to using Bitkub. Please click the links below for the step-by-step instructions.
Keeping your account secureSimple guidelines for users to tighten the account security.
Lost my activated 2FA mobile phoneIf you did not save the QR code for your 2FA before you lost/broke your mobile phone.
Processing timeBitkub operates 24 hours everyday including the weekends.
You may deposit your fiat/coins, submit your account verifications or contact our support at any time.
FeesOn regular terms, we charge 0.25% commission fees on all trades.
Referral programOur referral program gives benefit to both referrers and referees. The program gives a commission to referrers and a cash back to referees when the referee successfully completes a trade.