BITKUB HELP CENTER
HOW CAN WE HELP YOU ?
You can always find answers to your questions here
How to Deposit/Withdraw
- How to Create a Trust Address for Coin Withdrawals
- How to Create a Save Address for Coin Withdrawal
- Trust Address vs Save Address
- How To Exchange Cryptocurrency With Goods And Services With The Mall Group
- How to cancel a coin withdrawal? (Website)
- How to cancel a coin withdrawal? (Application)
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General Information
- What is a Balance Report?
- How to Check Your Recipient Wallet and Its Supported Networks
- Proofs of mobile number ownership
- API: Definition and application
- Deposit and Withdrawal Maintenance of Binance Coin (BNB) to replace BNB Beacon Chain (BEP-2) with BNB Smart Chain (BEP-20) on 08/03/2022 from 1:00 PM - 3:00 PM (GMT+7)
- Cryptocurrency Tax and Frequently Asked Questions
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Account Security
- How to submit your verification information for 2FA unlock requests through Persona
- Account Security: How to change email address of your Bitkub account
- 2FA Unlock Processing Time Adjustment
- Account Security: How to change phone number in Bitkub account
- 5-Minute Withdrawal Suspension After Login
- Notifications and suspended via Bitkub connect
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Trading Fundamentals
My Account
- How to link/unlink your account with Bitkub Connect via Line?
- Account Verification: KYC LEVEL 2
- How to submit your identity verification documents through Persona
- Custom Limit Request for KYC Level 2 Accounts
- How to gain an access to a deceased user account?
- Where can I check my account daily limits?
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Help!
Fun Crypto Facts
NEED PERSONAL HELP ?
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Our customer service team operates 24/7
- Email: support@bitkub.com
- Call center: 02-032-9555
POPULAR SEARCH
What is bitcoin?Bitcoin (or BTC) is commonly categorized as a digital currency, digital asset, and cryptocurrency.
Add Bank Account?- 1. Log in to your bitkub account
- 2. Go to "My Dashboard" > "Account Setting"
This is a beginner guide to using Bitkub. Please click the links below for the step-by-step instructions.
Keeping your account secureSimple guidelines for users to tighten the account security.
Lost my activated 2FA mobile phoneIf you did not save the QR code for your 2FA before you lost/broke your mobile phone.
Processing timeBitkub operates 24 hours everyday including the weekends.
You may deposit your fiat/coins, submit your account verifications or contact our support at any time.
FeesOn regular terms, we charge 0.25% commission fees on all trades.
Referral programOur referral program gives benefit to both referrers and referees. The program gives a commission to referrers and a cash back to referees when the referee successfully completes a trade.