Bitkub Exchange will suspend the deposit and withdrawal of XRP temporarily. Please see the details below.
The aforementioned suspension aims at improving Bitkub Exchange’s deposit and withdrawal systems of digital assets according to our system enhancement plan in order to provide better services for customers. In the meantime, you can still access all other services as usual. Please rest assured that the process does not affect your assets. The aforementioned deposit and withdrawal systems will be back in service according to the details below.
The temporary deposit and withdrawal suspension of XRP is solely for system improvement as per the Company’s regular operation and system development plan in order to provide better services for the customers. During the processing period, you can still access all other services as usual, and the aforementioned temporary suspension will not affect your assets in any way.
The Company would like to assure you that your assets are stored securely in accordance with the strict digital asset storage policy, and the storage of our customers complies with all related laws and regulations.
Issue Suspension of XRP Deposit and Withdrawal (Temporary) for System Improvement
Date 29 September 2022
From 01:00 PM (GMT+7)
To 02:00 PM (GMT+7)
Total processing time: 1 hour*
*In case the process will differ from the aforementioned details, we will make another announcement immediately to keep you informed.
Attention: The Changes After The Completed System Improvement
- After the system improvement is completed, you may be required to create and use only a new XRP wallet address for your future XRP deposits to prevent asset loss and maintain the continuity of transactions.
- Creating a new wallet address does not affect the XRP balance or trading.
- Using an old XRP address (created before this maintenance) for depositing XRP after the maintenance may lead to asset loss. Please be vigilant for XRP deposits. The Company reserve the right to consider recovering tokens that are lost from such cases individually.
We apologize if you face any inconvenience during this period and thank you for your trust in Bitkub Exchange.