The processing times of the 2-step authentication (2FA) unlocking process are as follows.
| Method | Processing Time | Note |
| Via Persona system | Within 1-3 days |
For general users |
| Via email | Within 7 days* |
For corporate users and unsuccessful requests via Persona |
*from the receipt date of your request and required documents
You can learn more about 2FA from these links:
- 2 FACTOR AUTHENTICATION (2FA)
- How to submit your verification information for 2FA unlock requests through Persona
- How to Request a 2FA Disablement for Corporate Account (KYB)
For questions and inquiries, please feel free to contact us.
Bitkub Exchange
Website: www.bitkub.com
Contact us: Bitkub Support
Telephone: +66 2-032-9555
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