If you receive an email from Bitkub (sent from support@bitkub.com only) that requires you to submit additional information on the Persona system, such as your information on the Bitkub system is not the most recent one, you can proceed with the following steps:
1. Go to the email that you received from Bitkub.
2. Click on the link attached to the email (the link starts with https://withpersona.com/).
3. Select your nationality > click Next.
4. Fill in the details in every field correctly.
- Your first name
- Your last Name
- Your email address that is registered with Bitkub
5. Upload the front-back sides of your ID card (for Thai nationals) or the front side of your passport (for foreign nationals).
- Click on the green button with the camera symbol to take a photo of the front of your ID card, or
- Click on the “Upload a photo” button to upload the photo from your photo album, or
- Click on the “Add a photo from another device” to continue on a different device.
In case your photo is incorrect (such as the wrong type of document) or of poor quality, the system will show you a message “Couldn’t verify photos”. Please click “Retry” to upload a new photo.
6. For Thai nationals, if a photo of the front of your ID card is valid, the system will direct you to take a photo of the back of your ID card.
Please hold your ID card still in the frame displayed on the screen and click the “Take photo” button to take a photo of the back of your ID card.
7. If the photo of your ID (or passport) is accepted, the system will take you to upload the selfie.
- Click “Get started” to start taking your selfie with your device’s camera, or
- Click “Add a photo from another device” to continue on a different device.
7.1 When taking a selfie, please look straight, and then slightly turn your face to the left and right as instructed by the system accordingly.
An example of an incorrect selfie (the user is wearing glasses while taking the photos)
In case your selfie is not accepted, you will see a message as shown in the screenshot below. Click “Continue” to re-upload or retake.
Example of a correct selfie
- Position your face in the middle of the frame before taking the selfie.
- Remove the face mask, glasses, or any accessories that are covering your face.
- Turn your face slightly according to the instructions of the system.
8. If your selfie is accepted, you will see a pop-up informing you that your information has been sent to our system, and you will receive an email to inform you of the result within 1-3 days.
Remark:
In case the photo of your ID card/passport or selfie photo is invalid, or the system denies your uploaded photos all the time, please read this article for guidance thoroughly before trying again or contact Bitkub Support for advice or further assistance.
For questions and inquiries, please feel free to contact us.
Bitkub Exchange
Website: www.bitkub.com
Contact us: Bitkub Support
Telephone: +66 2-032-9555
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