Do you ever wonder why your account verification fails even though you try many times?
Here is the list of the common reasons for unsuccessful verification.
- Blurry photos
- Lighting and reflection: using flash is not recommended when taking photos for verification. Please also check if all the information in the photos is clearly visible.
- Missing photos or information
- Invalid or expired documents
- Submit the wrong types of documents
- Missing details of work location/occupation
- Unclear details of occupation
- Mismatch address
- Incorrect selfies, such as the appearance of someone else in the photo, etc.
- Incomplete selfies
For more information related to verification in Bitkub, please visit the following links.
- Documents checklist for account verification