Why does my verification fail?

*The video is in Thai.

Do you ever wonder why your account verification fails even though you have tried many times?

Here is the list of the common reasons for unsuccessful verification.

1. Blurry photos
2. Lighting and reflection: using flash is not recommended when taking photos for verification. Please also check if all the information in the photos is clearly visible.
3. Missing photos or information
4. Invalid or expired documents
5. Submit wrong types of documents 
6. Missing details of work location/occupation
7. Unclear details of occupation
8. Mismatch address
9. Incorrect selfies, such as the appearance of someone else is also in the photo, etc.
10. Incomplete selfies

For more information related to verification in Bitkub, please visit the following links.

- Account Verification KYC Level 1

- Documents checklist for account verification

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