Account Periodic Verification (KYC Ongoing)

Bitkub Online Co., Ltd. (“the Company”) has the policy to conduct periodic verification, so-called ‘KYC ongoing’, of all accounts on our system to review the verification information (KYC) and account’s daily limit to make sure that all information on the system is as current and accurate as possible at all times in order to comply with the risk management policy of the Company. When an account is due for this verification, an account owner will receive notifications via 3 channels to inform and remind them to recheck and update their account information to be up-to-date. The notifications will appear in the following channels:

• A notification email sent 30 days before the due date for verification
• A pop-up message on the login page
• A message box on the top of your dashboard

Example of a notification email sent 30 days before the due date for verification

Example of a pop-up message on the login page

Example of a message box on the top of the dashboard

In case the verification cannot be completed within specified periods, the Company will proceed further according to the policy for risk prevention and account security. Please see the details below.

For smooth utilization and to prevent service suspension, we recommend that you update your account information as soon as possible or within 30 days after receiving the first notification.

Additional Documentation for KYC Ongoing

1. In case you have changed your name/last name, please send us a copy of your certificate of name/surname change together with a copy of your new national ID card (for Thai nationals), or passport (for foreigners).
2. If you are a Chinese citizen and your previous ID card has expired, please provide us with a copy of your new national ID card or passport.
3. If you would like to increase your account limit, please submit a bank statement of the last 3 months and a utility bill that is not older than 3 months and shows your full name and address, such as a phone bill, electricity, or water bill, etc. 

Remarks:

• Account periodic review or KYC ongoing is a process of account update which includes updating the information of every section of an account as well as submitting new verification documents. Please note that after the completion of KYC ongoing, the limit of your account may differ as it is decided based on the newly submitted information. (Your account limit may be the same, increased, or decreased.)
• Your account limit will be considered carefully and is based on the company’s decision in accordance with our risk management policy.
• In case you are unable to complete updating your account information within a certain period, and your account is temporarily suspended, the suspended service(s) can be unlocked only after the new KYC information is submitted and approved.

You can follow the steps of how to update your account information from the articles below:

• How to complete account periodic verification (KYC Ongoing) on Bitkub website
• How to complete account periodic verification (KYC Ongoing) on Bitkub application
  
  

For questions and inquiries, please feel free to contact us.
Bitkub Exchange
Website: www.bitkub.com
Contact us: Bitkub Support
Telephone: +66 2-032-9555