Account Periodic Verification (KYC Ongoing)

Bitkub has a periodic verification, so-called KYC ongoing, which is an annual schedule (according to the date of the approval for your account registration) in place to review all accounts’ information to keep information on the system as current and accurate as possible in order to comply with the risk management policy of the company. When your account is due for the periodic review, you will receive an email notification to inform you as well as a pop-up message when you log in to your account. You can update the verification information on your account by following the steps below.

Instructions

1. Log in to your Bitkub account > you'll see the pop-up message as below picture.

2. Click on the "On Going KYC" button to begin updating your information.

3. Fill in all the details correctly and recheck if it has been updated.

• If there is any information missing or not up-to-date, please specify/correct all the details in every field completely, and click "Next".

4. The system might show a message as in the picture below; if you are certain that all the information is correct, click on the circle button in front of the message, and click "Confirm" to proceed to the next step.

5. Recheck your address information and update if needed, and click "Next".

6. Update the details about your occupation correctly, and click "Next".

7. Complete the Suitability Test, and click "Next".

8. After you have successfully filled out your information, the system will let you choose the method to submit your documents, which are.

• Verify an account via dip chip at a Counter Service
• Upload the documents on the system by yourself

Please select your preferred method and click "next." Here is an instruction for each method.

8.1) Verify an account via dip chip at a Counter Service 

* This method is available for customers of Thai nationality who reside in Thailand only.

You can learn more about how to verify an account via dip chip at a 7-Eleven that supports Counter Service from the video below or at How to verify an account via dip chip at a Counter Service?

* The video is in Thai.

8.2) Upload the documents on the system by yourself

You can follow the instructions below about how to upload the documents for verification by yourself.

8.2.1) Click "Start uploading documents" to begin the process.

8.2.2) You will be prompted to upload the documents via the system. Every picture and detail must be clear and not blurry. You can upload documents by tapping on the right-hand box or dragging the files there. The required documents for the foreigner users will be categorized into 3 groups which you can check from Documents checklist for the verification process (KYC).

Remarks:

• You can upload the photo of actual documents or the copied ones. In case you upload the photos of copied documents, please sign to certify your documents.
• Please make sure your signature on the copied documents or a watermark is not covering any detail on the document.
• The photo should be clear, containing complete information with a valid expiration date.
• The file must include the page with the house details and the page with your name and last name.
• For additional documents, you can choose to submit 1 or more types of documents for verification.
• The system supports JPG, JPEG, and PDF up to 20 MB per file.

8.2.3) Click “Next” after you successfully upload all the required documents to proceed to the last step of the verification process, or click “Save” to save and continue later.

8.2.4) You will be routed to the last step as shown below. At this very last step of the verification process, you will be provided double-spaced alternative options whether you will verify via:

(1.) QR code scanning, or

(2.) Uploading photos (from the gallery)

1) QR code scanning method

After you scan the QR code, there will be a link leading you to the verification process as the shown image below. Please click "Start".

After that, there will be a request for your allowance to access your camera. Therefore, you have to click "Allow" to do such a verification procedure.

Then, you will be required to take the images as follow: 

• The first page of your passport
• Your selfie photo 

2) Uploading photos (from the gallery)

If you choose to verify your identity by (2.) uploading photos from your gallery, please click on "here".

Below is a clear and accurate demonstration of how to hold the documents. Click "OK" to acknowledge.

Upload pictures and documents to verify your identity in the correct order. Once the pictures have been uploaded successfully, click the "Submit" button at the bottom right corner.

Once you complete updating all the information and submit it, you will see a pop-up message as shown in the screenshot below; this means your updated information has been sent to our system.

Processing Time and Verification Result

The verification result will be sent to you via email as soon as possible or within 1-15 days for general customers and within 60 days for customers with additional conditions after we receive all of your information/documents.

• In case the information is correct and complete, you will be able to access and enjoy the services on your account as usual.
• In case some information needs correcting, you will receive an email notification to inform you further.

Additional Documentation for KYC Ongoing

1. In case you have changed your name/last name, please submit your certificate of name/surname change together with a copy of your new national ID card (for Thais) or passport (for foreigners).
2. If you are a Chinese citizen and your previous ID card has expired, please submit a copy of your new ID card.
3. If you would like to increase your account limit, please submit the following documents: a bank statement of the last 3 months and a utility bill that is not older than 3 months and shows your full name and address, such as phone bill, electricity, or water bill, etc.

Remarks:

• Account periodic review or KYC ongoing is a process of account update which includes updating the information of every section of an account as well as submitting new verification documents. Please note that after the completion of KYC ongoing, the limit of your account may differ as it is decided based on the newly submitted information. (Your account limit may be the same, increased, or decreased.)
• Your account limit will be considered carefully and is based on the company’s decision in accordance with our risk management policy.
• In case you are unable to complete updating your account information within a certain time frame, the THB and coin withdrawals or access to your account will be temporarily suspended until the new verification is completed.
  
  

For questions and inquiries, please feel free to contact us. 
Bitkub Exchange 
Website: www.bitkub.com 
Contact us: Bitkub Support 
Telephone: +66 2-032-9555