Bitkub has now switched off the auto-reply function that would send your Live Chat history via email for the protection and security of your information. In case you wish to request the chat history, please follow the steps below.
- Send your request to Bitkub Support via Live Chat or email by using the email address linked to your Bitkub account only.
- Our team verifies your identity.
- Our team prepares the chat history as requested, and sends it to you in PDF format via the email address linked to your Bitkub account.
For the safety of your account and information, we kindly ask you to carefully consider before requesting such documents and the safest way to keep the file, e.g. consider using a password to prevent unauthorized access of the document, as it may contain your personal information which can be used for verification as well as your assets and account’s information.
Thank you for choosing Bitkub.com.