If you do not want to continue using SMS OTP, you may request to disable the function by sending a request with a selfie of you holding your ID (Thai national ID for Thai citizens and passport for foreigners) and a piece of white paper with the texts written as follows:
1. The statement "I want to disable my OTP"
2. The word "Bitkub.com"
3. The Email address that you wish to remove the OTP
4. Date of submission
5. Your contact details (Thai phone number)
Please send the evidence with a request to our Customer Support
** Please refer to the image below:
Note: Please provide a clear and good-quality picture for a fast and throughout evidence check.
Our officers will proceed with your request within 5 days after the complete receipt.