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How to resolve basic problems when unable to access Bitkub website and application

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Bitkub Support
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When unable to access Bitkub website or application, we recommend you to follow these basic steps.

1. Clear cache and cookies

When you use a browser, it normally stores some information from the website in its cache and cookies. Clearing cache and cookies can resolve some issues such as loading or formatting issues on the website. You can check on how to clear the cache and cookies according to the browser that you use by following the below guidances.

For Safari on Mac
For Chrome

 
2. Check the internet connection 
If you cannot enter the website or the application because of the internet problem, you can try these basic steps below.
 If your problems still persist, please try the steps here.
 
3. Change your browser

Sometimes, browser crashing or technical errors may lead to difficulty to access the website. Therefore, we recommend you to change the browser. Bitkub normally supports the following web browsers; Internet Explorer, Safari, Mozilla Firefox, and Google Chrome (most efficient with Bitkub website).


4. Remove and re-install the application
If you download or install the application while an internet connection is unstable, it will affect the usage of the application as some essential information may be incomplete. Therefore, installing the application with a stable connection is very important for the best performance and the usage of the application. This can be done by removing the application and re-installing it. However, avoid removing the Google Authenticator application otherwise you will not be able to log in to your Bitkub account.

5. Update browser and OS versions
Your browser or the operating system on your device must be up-to-dated. You can check from the below link on how to update it according to your browser and the operating system.
For Google Chrome
For Safari 

6. Change from using Application to a browser & vice versa 
If you face problems accessing the application, you can switch to accessing it through the website. On the other hand, you can switch the website access to the application as well.
 
7. Check current coin prices while website and application is inaccessible
If the problems still persist even followed the steps above already, you can check current coin prices in the crypto market by going to the website tradingview.com where you can pair up the coin price by specifying the abbreviation of the currency you want and follow by the currency of THB such as BTCTHB, etc. (You can see an example as shown below).
 
 
For questions and inquiries, please feel free to contact us.
BITKUB ONLINE Co., Ltd.
Website: www.bitkub.com
Email: support@bitkub.com
Telephone: +66 2-032-9555
 

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