When unable to access Bitkub website or application, we recommend you to follow these basic steps.
1. Clear cache and cookies
When you use a browser, it normally stores some information from the website in its cache and cookies. Clearing cache and cookies can resolve some issues such as loading or formatting issues on the website. You can check on how to clear the cache and cookies according to the browser that you use by following the below guidances.
If your problems still persist, please try the steps here.
Sometimes, browser crashing or technical errors may lead to difficulty to access the website. Therefore, we recommend you to change the browser. Bitkub normally supports the following web browsers; Internet Explorer, Safari, Mozilla Firefox, and Google Chrome (most efficient with Bitkub website).