If you would like to update or change your phone number in Bitkub account, please follow the steps provided below.
1. Contact our Bitkub Support via email firstname.lastname@example.org to request the document for changing your personal information.
2. Once you received the email, download and fill out the User Information Change form attached in the email.
3. Take a Selfie with your passport and the paper that writes:
- "I would like to change my mobile phone number from (please write your old phone number) to (please write your new phone number)".
- Your email address that registered with Bitkub
- Date and Signature
Please refer to the sample image:
4. Scan and send the form along with the supporting documents by replying to the same email that you received the document.
5. Your User Information Change request will be processed within five days from the date that the required form is received. You will be receiving an email regarding the status within the said time frame.