According to the announcement on 31/10/2020 regarding Bitkub Call Center Scheduled System Maintenance.
We are glad to inform you that the system enhancement is completed and back online.
Issue Bitkub Call Center Back in Service
Date 31 October 2020
From 12:30 PM
We apologize for the inconvenience and thank you for your kind understanding and patience.
For questions and inquiries, please feel free to contact us.