Account Verification: KYC LEVEL 1 (THAI NATIONALS)

Click Account Verification: KYC LEVEL 1 (THAI NATIONALS) for verification on your mobile app.

1. Go to Bitkub.com and log in to your account. 

2. Once you are logged in to your account, go to “My Dashboard” > look for “Account Verification” > click the red button VERIFY NOW.

3. Once entering the verification page, click "Verify".

The system will show you a notification of the processing time for each type of customer as shown in the image below. Click "Continue" to proceed to the next step.

4. Choose your citizenship. In this case, select “Thai Citizen”.

5. Please read and understand the details of FATCA.

• Part 1: Status of Customer

A. If you hold a matching status with any or all of the items, please choose "If any of the information in "A. U.S. Person Status check", either in whole or in part, are accurate or match with your condition, please click here".

Instructions:

   1.) Download the form and fill in all the required information

   2.) Click the “Attach files” button to submit the filled form

   3.) Fill in your U.S. Social Security number and U.S. employer identification number. Then click “Next”.

B. If you hold a matching status with any or all of the items, please choose "If any of the information in "B. Additional Question", either in whole or in part, are accurate or match with your condition, please click here."

Instructions:

   1.) Download the form and fill in all the required information

   2.) Click the “Attach files” button to submit the filled form

   3.) Fill in your foreign tax identifying number

   4.) In the event that you successfully renounced American citizenship, please attach the supporting documents and click on the circle, (O) “Supporting documents for the renunciation of American citizenship”.

• Part 2: Confirmation and Change of Status
• Part 3: Authorisation for information disclosure and account withholding

If you confirm that your status does not match a part or all of the information, please click on the circle (O) “I certify that the information above, either in whole or in part, does NOT match my status.”, then click “NEXT”.

6. When you enter the IDENTITY VERIFICATION page, you will be required to fill in the actual information shown in your ID. 

• Do not fill in your name title (such as Mr., Miss)
• Fill in all the information and click "OTP Verify" to verify your phone number.

   

  The system will send the OTP (one-time-password) to your registered phone number. Please obtain the digits from the SMS and fill in the box correctly within 2 minutes.
  

  

  Once verified, the button OTP Verify will change to Verified, and you will not be able to change the phone number by yourself. Click "Next" to continue the verification process. 

7. Fill in your current registered address details.

Please click on the circle (O) “My contact address is different from the above.” if the contact address is not the same address as in your registered address. Once you have filled in all the details, click "Next".

8. Specify the details of your career or source of funds by clicking on the circle (O) in front of the matching option, selecting the matching occupation, and selecting the matching range of income.

In the event that you have a side career or more than 1 source of income, please click on the circle (O) “You also have other sources of income.” and specify all actual details.

9. Then you will be required to complete the SUITABILITY TEST.  Please answer every question and fill in all the extra fields with your true conditions.

10. To confirm that the submitted information is true and accurate, please select the circle (O) “I certify that the above information and documents submitted to Bitkub are true and accurate. Also, I hereby give all the consent and authorizations as defined above.”

Click “Next” to complete the verification level 1 process.

11. There will be a pop-up that will show you the score of your Suitability Test.

12. Then, you will be routed to the identity document uploading process.

13. You will be prompted to upload the documents via the system. Every picture and detail must be clear and not blurry. You can upload documents by clicking on the right-hand box or dragging the files there. These are the documents that can be uploaded for users with Thai citizenship.

• Additional documents (choose at least 1) such as,
  House Registration
  (or) Driving license
  (or) Birth Certificate
  (or) Civil Servant Card
  (or) Public School/College/University Student Card
  (or) Veteran Identification Card
  (or) Marriage Certificate
  (or) Divorce Certificate
  (or) Commercial Registration Certificate
  (or) Government-Issued Document with ID Card number, name, and last name

Remarks:

• You can upload photos of actual documents or copied ones. (Your documents can be submitted with or without your signature.)
• In case you sign on the documents, please make sure your signature or a watermark is not covering any detail on the document.
• The photo should be clear, containing complete information with a valid expiration date.
• The file must include the page with the house details and the page with your name and last name.
• For additional documents, you can choose to submit 1 or more types of documents for verification.
• The system supports JPG, JPEG, and PDF up to 20 MB per file.

14. Click “Next” after you successfully upload all the required documents to proceed to the last step of the verification process, or click “Save” to save and continue later.

15. If you click "Next", you will be routed to the last step as shown below. Please read through the instructions then click "Next".

16. At this very last step of the verification process, you will be provided double-spaced alternative options whether you will verify via:

(1.) QR code scanning, or

(2.) Uploading photos (from the gallery)

(1.) QR code scanning
After you scan the QR code, there will be a link leading you to the verification process as shown in the image below. Please click "Start".

After that, there will be a request for your allowance to accessing into your camera. Please click Allow to do such a verification procedure.

The system will ask you to take the images as follows:

• The front side of your ID card
• The back side of your ID card
• Your selfie photo

When the process is complete, you will see a message "Verification is in progress". The verification process for KYC level 1 is normally done within 1-15 days.***

(2.) Uploading photos (from the gallery)

If you choose to verify your identity by (2.) uploading photos from your gallery, please click on "here".

Below is a clear and accurate demonstration of how to hold the documents. Click "OK" to acknowledge.

Upload pictures and documents to verify your identity in the correct order. Once the pictures have been uploaded successfully, click the "Next" button at the bottom right corner.

When the process is complete, you will see a message "Verification is in progress". 

Remark:

If you are a minor (age 18-20 years old), you will be asked to submit the additional documents through this landing page. You can check on how to fill in the required documents here.

*** Notes:

- For customers with additional conditions, the verification may be complete within 60 days.

- In the event that there are many customers of the identity verification service, it may take longer than usual to process. We will do our best to process your submission as quickly as possible.

- The documents for verification will be requested periodically for your information update according to the risk management policy, and your daily withdrawal limit is subject to change depending on the current criteria of KYC assessment, and the company's policy for risk prevention and management for our users. In case you would like to increase your daily limit, you are welcome to apply for a custom limit change. For questions and inquiries, please feel free to contact Bitkub Support.

- Pictures in this FAQ might not be currently updated in some sections. The updated details and pictures are based on the Bitkub website.

For questions and inquiries, please feel free to contact us.
BITKUB ONLINE Co., Ltd.
Website: www.bitkub.com 
Contact us: Bitkub Support
Telephone: +66 2-032-9555