To proceed on your web browser, please click on the links below.
For Thai nationals: Account Verification: KYC LEVEL 1 (THAI CITIZEN)
For foreign nationals: Account Verification: KYC LEVEL 1 (FOREIGN NATIONALS)
1. Open your Bitkub app. Once you logged in, the app will automatically show a pop-up message. Please click VERIFY NOW.
*** On the login page, you will see an icon on the upper right of your screen. You may choose the language to ENGLISH or THAI.
2. To go to the verification page, kindly click on Setting at the bottom right part of the screen. On the Setting page, please click Verify Your Account and then click Continue to proceed to the next step.
3. On the Verify Your Account page, kindly click VERIFY. You will be asked to select your citizenship.
4. Select if you are a Thai or Foreign Citizen.
5. Please review the FATCA form. After which, click the button for I certify portion. Lastly, click NEXT to proceed to the next page.
6. Fill in the required information in the fields. Please make sure to fill in the same information indicated on your documents. Failure to comply may result in the rejection of your application for KYC Verification Level 1.
7. Once you complete filling up the information, click NEXT to proceed to the next page.
NOTE: You may click SAVE if you do not want to complete your application yet and get back to the same page later.
Remark: For customers with Chinese citizenship, in the "National Id Card Number" field, please fill out your 18-digit national ID number.
8. Please input your complete address on the space provided. If you have more than 1 address, you may tick the button "My contact address is different from above." to provide your other address. Click NEXT after completing filling out the information.
9. Please indicate your source of income from the options provided. In the event that your primary source of income is not available, please select Others and make sure to specify the details in the field shown in the image below. Click NEXT after completing filling out the information.
10. The system will then ask you to answer a series of questions for your SUITABILITY TEST. Please make sure to answer every question as your application will not be proceeded unless all questions are answered. Click NEXT after completing filling out the information requested.
11. Lastly, please ensure to read and understand the agreement details of the CONSENT AND ACCEPTANCE OF RISK IN DIGITAL ASSET INVESTMENT before ticking the "I have understood the agreement" button. Once read, tick the button and click Yes.
12. Upload your identification documents. Please make sure to upload a clear copy of your PASSPORT (for Foreign nationals) or THAI ID Card (for Thai nationals). Click NEXT to take a picture of your document.
13. Upload your selfie via Jumio. Please ensure that your full face is visible and your ID details are readable and not blocked.
NOTE: Please set up your device to allow Bitkub application to access your camera for verification.
14. You will see the message "Verification is in progress." which may take up to 1-7 days to verify.*** Click GO TO DASHBOARD to go back to your Bitkub app page.
*** Note: For customers with additional conditions, the verification may be complete within 60 days. In the event that there are many customers of the identity verification service, it may take longer than usual to process. We will do our best to process your submission as quickly as possible.