In the event that you inherit or otherwise become the trustee of a deceased family member's Bitkub account, you may request asset management in the account by providing us the following documents:
1. A copy of the death certificate of the deceased user
2. A copy of the national ID card of the trustee
3. A copy of the first page of the bank account book of the trustee
4. The certificate of appointment of an estate trustee
5. In the case of having digital assets, the trustee must open an account with Bitkub for the purpose of receiving the digital assets only
6. Letter of inheritance management (Contact Customer Support for the document)
Please submit all required documents to support@bitkub.com
We will proceed with the request and contact you via email within 7-15 days after all the documents are received.
You can learn more about how to register and verify Bitkub account from the links below:
How to register
How to verify the account
For questions and inquiries, please feel free to contact us.
BITKUB ONLINE Co., Ltd.
Website: www.bitkub.com
Contact us: Bitkub Support
Telephone: +66 2-032-9555
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