There are some types of THB deposits that are considered unsolicited, Bitkub reserves the right, at its own discretion, to reject such deposits and associated requests.
What deposit is considered unsolicited?
1. A deposit made from a bank account that is not associated with your Bitkub account (the name on the bank account mismatches name on the Bitkub account).
2. A deposit made from an old QR code such as a used QR code, or a correction in the deposit amount is made after scanning the code, thus, the amount mismatches.
3. A deposit made from an E-wallet such as a G-wallet of Krungthai Bank (however, you can transfer from a saving account of Krungthai Bank as usual), etc.
4. A deposit using a transfer method for an amount that is less than 50,000 Baht.
5. A deposit made from a current account.
What are the documents required for a refund?
1. A proof of transfer of the said deposit.
2. A photo of the actual ID card or a copy of the ID card/passport of the transferred bank account's owner (if you use a copy, please write the following messages with handwriting: "For receiving a refund from Bitkub only", submission date, and the card owner's signature).
3. A picture of the bankbook used for the deposit.
4. Proof of name change document in case you have changed your name or last name.
To which bank account the payment will be refunded?
The refund can only be sent to the bank account used for the deposit transaction.
Processing time
We will process the refund within 5-10 business days upon receipt of the requested documents.
Remarks:
- Please send all requested documents to Bitkub Support. In addition, we strongly recommend carefully reviewing all the information before submitting it. Please note that there might be a processing fee for every failed attempt.
- There might be some processing fees occurred for returning the amount from unsolicited deposits.
For questions and inquiries, please feel free to contact us.
Bitkub Exchange
Website: www.bitkub.com
Contact us: Bitkub Support
Telephone: +66 2-032-9555
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