Click How to withdraw Coins (Cryptocurrency) with your web browser.
* The video instructions are in Thai.
1. Open your Bitkub app and log in to your account.
2. Tap the "Wallet" icon on the menu bar located at the bottom of the screen.
3. Tap "Withdraw" on any cryptocurrency menu you wish to withdraw.
4. Enter your withdrawal amount and the recipient's wallet address.
A. Enter the withdrawal amount.
B. Enter a recipient wallet address or tap the QR code icon to scan the recipient wallet address QR code.
C. Click "Withdraw" (Enter 2FA if you have enabled this function).
5. Your transaction will be in the box below and you can check your withdrawal activity by tapping on the history icon (clock icon) at the upper right of the screen.
6. Bitkub will send an email notification to confirm your withdrawal. If you click "CONFIRM" the transaction in the email, the withdrawal status will change from Waiting to Pending.
Note: If you didn't confirm your withdrawal within 24 hrs., it will be canceled. You will have to create another withdrawal request on your Bitkub account.
7. Once your transaction is under "Pending", please wait for our staff to approve the transaction.
8. Your withdrawal transaction will be sent to the blockchain once your transaction status shows as Complete.
9. Your transaction will be considered complete within 24 hours once it's verified by blockchain.
You can read more information about block confirmation here.
For transferring coins from a Bitkub wallet to another Bitkub wallet (internal transfer), the minimum coin withdrawal amount must be met (for transactions made on the Bitkub application only).
- Stable coins = 0.01 (USDT, USDC, DAI)
- Other coins = 0.00000001 (1 satoshi)
If your requested amount is lower than the minimum amount (as stated above), you will see a message "Amount too low for withdrawal".
How to cancel your coin withdrawal requests
There are two ways you can cancel your "Waiting" withdrawal requests depending on the Bitkub App version you are using:
1) Go to "Wallet" and tap on the withdrawn coin to cancel your transaction.
2) Go to "Wallet", tap on the clock icon (history), and choose the transaction you want to cancel.
For more information about "How to cancel a coin withdrawal? (Application)", please click here.