If you are depositing crypto to your bitkub wallet from an outside wallet, and you have not received the crypto, it is possible that your transaction is still in the Blockchain. Once there is enough confirmation from the blockchain, your transaction will be successful. If there is a delay, kindly wait for the advised number of confirmation from the blockchain.
The confirmation of each crypto will be different, you can check Bitkub recommended deposit confirmation in the table below.
You can read more information about block confirmation here
In case there are any problems or concerns,
Please seek assistance by any means below.
Tel: +66 2-032-9555