If you are depositing crytocurrencies to your bitkub wallet from an outside wallet, and you have not received it, it is possible that your transaction is still in the Blockchain. Your transaction will be completed once there is enough confirmation from the blockchain. If there is a delay, kindly wait for the advised time-frame from the blockchain.
The confirmation of each crypto will be different, you can check Bitkub recommended deposit confirmation in the table below.
You can read more information about block confirmation here
In case there are any problems or concerns,
Please seek assistance by any means below.
Tel: +66 2-032-9555