If you are depositing coins to your bitkub wallet from an outside wallet, and you have not received the coins, it is possible that your transaction is still in the Blockchain. Once there is enough confirmation from the blockchain, your transaction will be successful. If there is a delay, kindly wait for the advised number of confirmation from the blockchain.
The confirmation of each coin will be different, you can check Bitkub recommended deposit confirmation in the table below.
For Blockchain confirmations, you can check with the Block explorer of each coin here:
Transactions or Confirmations
In case there are any problems or concerns,
Please seek assistance by any means below.
Tel: +66 2-032-9555