If a coin isn't listed on our platform, you will not be able to find it on our Market page as well as process any transaction with that coin. In the event that you incorrectly transferred any unlisted coins to our platform, we may be able to retrieve them with the below terms and conditions.
- No requisite minimum amount.
- The company will process and return the unsupported digital asset to the customer within 45 - 60 days from the date the company receives the fee.
- A transaction fee of 0.1 BNB to be transferred to your BNB wallet on Bitkub from any BSC network provider. If the actual transaction fee is less than 0.1 BNB, we will return the rest along with the retrieved asset (Only applicable to the unsolicited deposit from BSC Scan).
We cannot guarantee that every coin can be recovered successfully. You may contact us and we will try our best to help you retrieve it.
We highly suggest you double-check every detail before processing any transaction to avoid any fees. Moving forward, if we have new coins that are going to be listed on our platform, you will be notified accordingly through our Website and Official Social Media Account.
Note: Your request couldn't be guaranteed.
For questions and inquiries, please feel free to contact us.
BITKUB ONLINE Co., Ltd.
Contact us: Bitkub Support
Telephone: +66 2-032-9555