If a coin isn't listed in our platform, you will not be able to find it in our MARKET page as well as process any transaction with that coin. In the event, that you incorrectly transferred any unlisted coins in our platform we may not be able to retrieve it for free. We cannot guarantee that your coin will be recovered successfully. You may contact us and we will try our best to help you retrieve it.
We highly suggest to double check everything before processing any transaction to avoid any fees. Moving forward, if we have new coins that's going to be listed in our platform, you will be notified accordingly through our Website and Official Social Media Account.
For questions and inquiries, please feel free to contact us.
BITKUB ONLINE Co., Ltd.
Email: support@bitkub.com
Telephone: +66 2-032-9555
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