If a coin isn't listed on our platform, you will not be able to find it on our Market page as well as process any transaction with that coin. In the event that you incorrectly transferred any unlisted coins to our platform, we may be able to retrieve it with no required minimum amount. A fee of 3,000 THB per transaction for returning the coins will be applied by collecting from your Bitkub THB wallet. We will process and return the unsupported coins back to you within 15-30 days after the fee is successfully collected. However, we cannot guarantee that every coin can be recovered successfully. You may contact us and we will try our best to help you retrieve it.
We highly suggest you double-check every detail before processing any transaction to avoid any fees. Moving forward, if we have new coins that are going to be listed on our platform, you will be notified accordingly through our Website and Official Social Media Account.
For questions and inquiries, please feel free to contact us.
BITKUB ONLINE Co., Ltd.
Telephonce: +66 2-032-9555