The device is temporarily unavailable
In case you do not have a device, you can use the Google Authentication Desktop on the platform window app to access your account. Using WinAuth (PC Window)
If you find the wrong password 2FA
It's time for Google Authentication. Not properly synced. Or time does not match the current device. Or wrong time zone If this is the case, try resetting to the current time. Or select the time zone in the device to match the country of residence.
If the initial steps are not successful. Please try the following steps. *** This may require another device
Move Google Authentication To another machine To get a password to the account from another device. Please click here to see how to move 2FA Authenticator.
If the transaction is successful. You may now move back to the main machine immediately.
If you lost or cannot access the device
If it is not possible to access the 2FA Confirmation Device, or if the device is damaged, it is not usable. Please bring the matter to the support to help. Please click here for instruction.
If there's anything else that we could be of assistance, please do not hesitate to let us know. You may contact us from the details below.
Telephone: +66 2-032-9555