What is the meaning behind your transaction status?
This table will be your guide for the meaning of each transaction statuses and what steps to take to complete each transactions.
| Status | Meaning | What to do |
| Waiting | Waiting for customer to "Confirm" | Go to your email registered with Bitkub.com. Click "Confirm" to complete the transaction. |
| Pending | Bitkub officer is currently verifying the transaction |
The transaction estimated approval time is around 5 mins - 2 hours. |
| Cancelled | Transaction is canceled by the customer or the Bitkub Officer |
If the transaction is canceled, please |
| Complete | Bitkub Officer has confirmed the transaction. |
*For THB withdrawal/deposit, the processing time depends on each banks. Please see bank processing time here. |
In case there are any problems or concerns,
Please seek assistance by any means below.
Email: support@bitkub.com
Tel: +66 2-032-9555
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