What is the meaning of your transaction status?
This table will provide information for transaction confirmation statuses and what steps are needed to be done in order to complete each transaction.
| Status | Meaning | What to do |
| Waiting/Confirm Email | Waiting for the customer to "Confirm" via email | Go to your email used to register with Bitkub.com and click "Confirm" to complete the transaction. |
| Pending | The transaction is being verified by our related team. | The transaction estimated approval time is around 20 mins - 2 hours. |
| Processing |
The transaction is in progress (by the system).
|
If the transaction takes longer than 2 hours, please contact customer support. |
| Canceled | The transaction was canceled by customer or Bitkub. |
If the transaction is canceled, please |
| Report | Waiting for the confirmation of the transaction. | Waiting for the confirmation of the transaction on Blockchain. |
| Complete | Bitkub has confirmed the transaction. |
*For THB withdrawals/deposits, the processing time depends on each bank. Please see bank processing time here. *For coin withdrawals/deposits, the processing time depends on each coin. Please see coin processing time here. |
For questions and inquiries, please feel free to contact us.
BITKUB ONLINE Co., Ltd.
Website: www.bitkub.com
Contact us: Bitkub Support
Telephone: +66 2-032-9555
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