What is the meaning behind your transaction status?
This table will provide information for transaction confirmation status and what steps are need to be done in order to complete each transactions.
| Status | Meaning | What to do |
| Waiting | Waiting for customer to "Confirm" | Go to your email and register to Bitkub.com. Click "Confirm" to complete the transaction. |
| Pending | Bitkub officer is currently verifying the transaction |
The transaction estimated approval time is around 5 mins - 2 hours. |
| Cancelled | Transaction was canceled by the customer or the Bitkub Officer |
If the transaction is canceled, please |
| Complete | Bitkub Officer has confirmed the transaction. |
*For THB withdrawal/deposit, the processing time depends on each banks. Please see bank processing time here. |
In case there are any problems or concerns,
Please seek assistance by any means below.
Email: support@bitkub.com
Tel: +66 2-032-9555
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