It may take time to review your verification request as our auditors ensure that your documentation is properly done.
Here are the tips to ensure your verification request will be approved:
- Take photos of all your documents clearly. If your request is denied, it may be because the image you submitted is incomplete or part of the document is unreadable.
- Take a selfie showing your face clearly. The identification card must also be clearly visible. Make sure that the paper where you have written "Bitkub.com" has a date with your signature.
- Fill in all the details according to your ID card / passport.
- Make sure you have a stable internet connection (PC or Laptop is recommended for account verification) before you press confirm.
- Make sure your document size is less than 5 MB. Our supported file formats are JPG, JPEG, BMP, GIF, TIF, TIFF, PNG and PDF.
- We strongly recommend that you check the your details before making a confirmation.
In case there are any problems or concerns,
Please seek assistance by any means below.
Email: support@bitkub.com
Tel: +66 2-032-9555
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