Account Verification: KYC level 1 (FOREIGN NATIONALS)

Click Account Verification KYC Level 1 (Thai and Foreign Nationals) if you would like to do the verification via your mobile application.

 

1. Log in to Bitkub.com

 

2. On MY DASHBOARD page, look for ACCOUNT VERIFICATION and click "VERIFY NOW."

 

3. Click "VERIFY"

 

4. Click "Continue" to proceed to the next step.

 

5. On the ACCOUNT VERIFICATION page, there will be 2 options to choose from: Thai Citizen and Foreign Citizen.

• In this case, please choose "Foreign citizen".
  

 

Please read and understand FATCA. Then, answer the question categorized as follows:

• Part 1: Status of Customer

A. If you hold a matching status with any or all of the items, please choose: "If any of the information in "A. U.S. Person Status check", either in whole or in part, are accurate or accurate or match with your condition, please click here".

 

Instructions:

   1.) Download to fill in all the required information and sign the form.

   2.) Click the “Attach files” button to submit the filled form.

   3.) Fill in your U.S. Social Security number and U.S. employer identification number. Then click “Next.”

B. If you hold a matching status with any or all of the items, please choose: "If any of the information in "B. Additional Question", either in whole or in part, are accurate or match with your condition, please click here."

Instructions:

   1.) Download to fill in all the required information and sign the form.

   2.) Click the “Attach files” button to submit the filled form.

   3.) Fill in your foreign tax identifying number.

   4.) In the event that you successfully renounced American citizenship, please attach the supporting documents and click on the circle (O) “Supporting documents for the renunciation of American citizenship”.

Click "NEXT" when you successfully filled in all the information.

• Part 2: Confirmation and Change of Status.
• Part 3: Authorisation for information disclosure and account withholding.

6. If you confirm that your status does not match a part or all of the information, please click on the circle (O) “I certify that the information above, either in whole or in part, does NOT match my status.”, then click “NEXT.”

7. When you enter the IDENTITY VERIFICATION page, you will be required to fill in the actual information shown in your ID. 

• Do not fill in your title (such as Mr., Miss, etc.)
• Fill in all the information correctly. For the middle name field, please fill in only if you have a middle name. Do not fill in your nickname or other names that are not your official middle name as stated on your passport.
• Fill in your phone number correctly and click "OTP Verify" to verify your phone number.

The system will send the OTP (one-time password) to your registered phone number. Please obtain the digits from the SMS and fill in the box correctly within 2 minutes.

Once verified, the button "OTP Verify" will change to "Verified," and you will not be able to change the phone number by yourself. Click "NEXT" to continue the verification process. 

• You will not be able to continue with the verification process if the OTP verification is not successful.

 

Remark: For customers with Chinese citizenship, in the "National ID Card Number" field, please fill out your 18-digit national ID number.

 

8. Fill in your current registered address details.

Remark: There are only two English alphabets used for Laser ID. From the third character on, it's all numbers, such as ME9 1111111.

Please click on the circle (O) “My contact address is different from the above.” if the contact address is not the same address as your registered address. Once you have filled in all the details, click "NEXT."

 

9. Specify the details of your career or source of funds by clicking on the circle (O) in front of the matching option, selecting the matching occupation, and selecting the matching range of income.

• In the event that you have a side career or more than 1 source of income, please click on the circle (O) “You also have other sources of income.” and specify all actual details then click "NEXT."

 

10. Then you will be required to complete the SUITABILITY TEST.  Please answer every question and fill in all the extra fields with your true conditions.

 

11. To confirm that the submitted information is true and accurate, please select the circle (O) “I certify that the above information and documents submitted to Bitkub are true and accurate. Also, I hereby give all the consent and authorizations as defined above.” Click “Next” to complete the verification level 1 process.

12. Then, you will be routed to the identity document uploading process.

Remarks:

• You can upload photos of actual documents or copied ones. (Your documents can be submitted with or without your signature.)

• In case you sign on the documents, please make sure your signature or a watermark is not covering any detail on the document.

 

13. You will be prompted to upload the documents via the system. Every picture and detail must be clear and not blurry. You can upload documents by tapping on the right-hand box or dragging the files there. The required documents for the foreigner users will be categorized into 3 groups as follows:

 

Group 1: Users of foreign nationality who reside and/or work in Thailand are required to submit the following documents:

1.1 Users of foreign nationality who work in Thailand except for foreign workers of Burma, Lao, and Cambodian nationalities

          Identity document (required) (submit at least 1 type or more) such as,

• Household Registration for foreigners or Yellow House Book (Thor.Ror.13) which shows your 13-digit ID number
  (or) Work Permit issued by the Thai government that is still valid
  (or) Non-immigrant Visa or Smart VISA that is still valid

         Additional documents (submit at least 1 or more) such as,

• Identity Document issued by the Thai government (that is not a passport)
  (or) Documents issued by the local government (that is not a passport)
  (or) Customer authentication documents via Notary Public (for corporate users only)

1.2 Burma, Lao, and Cambodian nationalities users who work in Thailand (foreign workers)

          Identity document (required) (submit at least 1 type or more) such as,

• Work Permit issued by the Department of Employment, Ministry of Labor (front-back pink card)(or) Civil Registration of foreigners who are permitted to stay in the Kingdom as a special case (Thor. Ror. 38/1)
  (or) Civil registration of unregistered persons (Thor.Ror.38 Khor) or Certified Civil Registration Particulars (Thor.Ror.13/1 or Thor.Ror.14/1) as the case may be
  (or) House registration (Thor.Ror.13 or Thor.Ror.14)
  
  Additional documents such as,
  

• Identity Document issued by the Thai government (that is not a passport)
  (or) Documents issued by the local government (that is not a passport)
  (or) Certificate from Employer which shows the information of the employer and the employee (full names, dates of birth, ID numbers, home countries, and current addresses, establishment, and contact information) and attached with employer’s ID card or Juristic Person Certificate
•  

 *** In case you use CI documents, you must attach a visa to stay in Thailand (VISA) and a stamp in case of permission to stay in the Kingdom of Thailand (Stay permit) from the designated Thai authorities.

1.3 Users of foreign nationality who reside in Thailand (but do not work in Thailand)

          Identity document (required) (submit at least 1 type or more) such as,

• Non-immigrant Visa that is still valid, code O-X or code O-A or stamp in case of retirement in Thailand that is still valid.
  (or) Non-immigrant Visa or Long-Stay Visa that is still valid with a Letter of Confirmation from the Embassy

          Additional documents such as,

• Nationality ID card / other documents from your home country (that is not a passport)
  (or) Household Registration for foreigners or Yellow House Book (Thor.Ror.13) which shows your 13-digit ID number, Resident Permit, Residence Certificate, Driving License (front and back)
  (or) Customer authentication documents via SWIFT Authenticate or Customer Authentication documents via Notary Public
  (or) Letter of confirmation from the Embassy

Group 2: Users of foreign nationality who operate a business in Thailand are required to submit the following documents:

            Identity document (required) (submit at least 1 type or more) such as,

• Household registration for foreigners or Yellow House Book (Thor.Ror.13) which shows your 13-digit ID number
  (or) Non-immigrant Visa or Non-immigrant Visa code B (Business) that is still valid
•  

            Additional documents (submit at least 1 or more) such as,

• Identity documents issued by the Thai government (that is not a passport)
  (or) Documents issued by the local government (that is not a passport)
  (or) Residence Certificate in Thailand, e.g. Resident Permit, Residence Certificate, and Driving License (front and back), etc.
  (or) Customer authentication documents via Notary Public

Group 3: Users of foreign nationality who do not reside nor work in Thailand are required to submit the following documents:

           Identity document (required) You can upload 2 identity documents without submitting additional documents such as,

• National ID
  (or) House Registration
  (or) Driving License
  (or) Other documents issued by the local government (that is not a passport)

           Additional documents (submit at least 1 or more) such as,

• Proof of tax payment
  (or) Tax Invoice
  (or) School/College/University Student Card (must have a clear photo on the card)

Remarks:

• You can upload photos of actual documents or copied ones. In case you upload the photos of copied documents, please sign to certify your documents.
• Please make sure your signature on the copied documents or a watermark is not covering any detail on the document.
• The photo should be clear, containing complete information with a valid expiration date.
• The file must include the page with the house details and the page with your name and last name.
• For additional documents, you can choose to submit 1 or more types of documents for verification.
• The system supports JPG, JPEG, and PDF up to 20 MB per file.

14. Click “NEXT” after you successfully upload all the required documents to proceed to the last step of the verification process, or click “SAVE” to save and continue later.

15. If you click "NEXT," you will be routed to the last verification step, which has two alternative options that you can choose from. Please read through the instructions before clicking "NEXT."

(1.) QR code scanning, or

(2.) Uploading photos (from the gallery)

 

First method: QR code scanning

If you choose to verify your identity by (1.) QR code scanning. After you scan the QR code, there will be a link leading you to the verification process as shown below. Please click "Start".

After that, there will be a request for your allowance to access your camera. Therefore, you have to click "Allow" to do such a verification procedure.

Then, you will be required to take the images as follow: 

• The first page of your passport
• Your selfie photo

Second method: Uploading photos (from the gallery)

If you choose to verify your identity by (2.) uploading photos from your gallery, please click on "here".

 

Below is a clear and accurate demonstration of how to hold the documents. Click "OK" to acknowledge.

 

Upload pictures and documents to verify your identity in the correct order. Once the pictures have been uploaded successfully, click the "Submit" button at the bottom right corner.

Remarks:

• The uploaded image cannot be larger than 5 MB and must be in JPG, PNG, GIF, or PDF format.
• The passport must be valid for at least three months.

16. When you successfully submitted all the documents for verification, you'll see the window that displays "Please take the crypto knowledge quiz while waiting for the verification result." You have to answer 10 crypto-related questions. Click on "Get started" to begin the quiz.

 

17. Read and understand the suggestion before clicking "Get started."

 

18. Choose the correct answer by clicking on that answer then click "Next" to proceed to the next question.

• If your answer is correct, the "Next" button will turn green, and you can click to proceed to the next question.
• If your answer is incorrect, the choice will turn red, and you have to reselect your answer to the correct one to proceed further.

An example of a correct answer	An example of an incorrect answer

 

You can complete this quiz later by clicking "Leave this page." However, you will not be able to make any trading (buy-sell) transactions.

 

19. When you complete the quiz, the system will show the message below. Click on "Go back to home" to start using any other functions on Bitkub Exchange. The verification result will be sent to you via email within the specified period*.

 

Remarks:

• *The verification may be completed within 1-15 days for general customers and within 60 days for customers with additional conditions.
• In the event that there are many customers requiring the verification service, the process may take longer than usual. We will do our best to process your submission as soon as possible.
• The documents for verification will be requested periodically for your information update according to the risk management policy, and your daily limit is subject to change depending on the current criteria of KYC assessment and the company's policy for risk prevention and management for our customers. In case you would like to increase your daily limit, you are welcome to apply for a custom limit change. (For questions and inquiries, please feel free to contact Bitkub Support.)
• The steps or wording you find on the system may differ from the example pictures in this article. This does not affect any process of your verification. Should you experience this difference, please continue the verification as shown on the system.

 

For questions and inquiries, please feel free to contact us. 
Bitkub Exchange 
Website: www.bitkub.com 
Contact us: Bitkub Support 
Telephone: +66 2-032-9555