If your identity application was rejected despite fulfilling our identity verification requirements or if your identity verification is still pending for 24 hours after the submission, please contact us immediately and submit your topic as 'My identity verification (Level 1) is still pending/rejected'. We will process your ticket as soon as possible.
In case there are any problems or concerns,
Please seek assistance by any means below.
Email: support@bitkub.com
Tel: +66 2-032-9555
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