To unbind your 2-step authentication, please follow the steps below.
1. Log in to Bitkub.com
2. Go to the menu and select Account Settings.
3. In Account Settings Page,
click Security Tab. Then, click the pen icon across the 2-Step Authentication option.
4. Enter your password and your 6-digit 2-step authentication code from your authentication application. Click SUBMIT to disable your 2-step authentication.
*** If your mobile phone is broken/lost or your 2-step authentication application was removed, you are unable to disable your 2-Factor Authentication (2FA) by yourselves.
If you wish to disable your 2FA, please send to email@example.com your selfie photo with you holding your Thai ID card or your foreign passport and a paper that writes "I would like to disable my 2FA", Bitkub.com, your email, submission date and your signature. Your request will be processed within 24 hours.
Example of a selfie for a request to disable 2-step authentication
In case there are any problems or concerns, please seek assistance by any means below.
Telephone: +66 2-032-9555