To unbind your 2-step authentication, please follow the steps below.
1. Go to Account Settings and click on the pencil button at 2-step authentication.
2. Enter your password and your 6-digit 2-step authentication code from your authentication application. Click Submit to disable your 2-step authentication.
If your mobile phone is broken/lost or your 2-step authentication application was removed, you are unable to disable your 2-Factor Authentication (2FA) by yourselves. If you wish to disable your 2FA, please send to email@example.com your selfie photo with you holding your Thai ID card or your foreign passport and a paper that writes "I would like to disable my 2FA", submission date and your signature. Your request will be processed within 24 hours.
Example of a selfie for a request to disable 2-step authentication
In case there are any problems or concerns, please seek assistance by any means below.
Tel: +66 2-032-9555