*** If your mobile phone is broken/lost or your 2-step authentication application was removed, you are unable to disable your 2-Factor Authentication (2FA) by yourselves.
*** We highly suggest to please send an email to firstname.lastname@example.org with the following information. Your request will be processed within 24 hours.
- A selfie photo with you holding your Thai ID card or your foreign passport and a paper that writes:
- "I would like to disable my 2FA"
- Your Email address that you wish to remove the 2FA
- The submission date
- Your signature that matches the signature of your verification selfie
Example of a selfie for a request to disable 2-step authentication
For questions and inquiries, please feel free to contact us.
BITKUB ONLINE Co., Ltd.
Telephone: +66 2-032-9555