*** If your mobile phone is broken, lost, has been changed or your 2-step authentication application was removed, you are unable to disable your 2-Factor Authentication (2FA) by yourselves.
*** We highly suggest submitting your request to Bitkub Support with the following information. Your request will be processed within 5 days from the date that the required form is received.
- A selfie photo with you holding your Thai ID card or your foreign passport and a paper that writes:
- "I would like to disable my 2FA"
- The Email address that you wish to remove the 2FA
- The submission date
- Your contact details e.g. Thai phone number or Skype ID
Example of a selfie for a request to disable 2-step authentication
*After 2FA setup is completed, you are strongly advised not to uninstall Google Authenticator application, otherwise your 2FA will be lost and you must contact Bitkub Support to remove 2FA.