*** If your mobile phone is broken, lost, has been changed or your 2-step authentication application was removed, you are unable to disable your 2-Factor Authentication (2FA) by yourselves.
*** We highly suggest to please send an email to support@bitkub.com with the following information. Your request will be processed within 24 hours from the date that the required form is received.
- A selfie photo with you holding your Thai ID card or your foreign passport and a paper that writes:
- "I would like to disable my 2FA"
- "Bitkub.com"
- The Email address that you wish to remove the 2FA
- The submission date
- Your contact details eg. Thai phone number, Line ID, Skype ID
Example of a selfie for a request to disable 2-step authentication
For questions and inquiries, please feel free to contact us.
BITKUB ONLINE Co., Ltd.
Website: www.bitkub.com
Email: support@bitkub.com
Telephone: +66 2-032-9555
Comments
4 comments
Please close 2Fa code
Please
lmammy025@gmail.com
sukrisahma-@gmail.com