2FA: Unbind 2 Factor Authentication

*** If your mobile phone is broken, lost, has been changed or your 2-step authentication application was removed, you are unable to disable your 2-Factor Authentication (2FA) by yourselves.

*** We highly suggest to please send an email to support@bitkub.com with the following information. Your request will be processed within 24 hours from the date that the required form is received.

• A selfie photo with you holding your Thai ID card or your foreign passport and a paper that writes:

1. "I would like to disable my 2FA"
2.  "Bitkub.com"
3.  The Email address that you wish to remove the 2FA
4.  The submission date
5.  Your contact details eg. Thai phone number, Line ID, Skype ID

Example of a selfie for a request to disable 2-step authentication

For questions and inquiries, please feel free to contact us.
BITKUB ONLINE Co., Ltd.
Website: www.bitkub.com
Email: support@bitkub.com
Telephone: +66 2-032-9555