*** If your mobile phone is broken, lost, has been changed or your 2-step authentication application was removed, you are unable to disable your 2-Factor Authentication (2FA) by yourselves.
*** We highly suggest submitting your request to Bitkub Support with the following information. Your request will be processed within 5 days from the date that the required form is received.
- A selfie photo with you holding your Thai ID card or driving license, or your foreign passport and a paper that writes:
- "I would like to disable my 2FA"
- The Email address that you wish to remove the 2FA
- The submission date
- Your contact details e.g. Thai phone number or Skype ID
Example of a selfie for a request to disable 2-step authentication
*After the 2FA setup is complete, you are strongly advised not to uninstall the Google Authenticator application, otherwise your 2FA will be lost and you must contact Bitkub Support to remove 2FA.