*** If your mobile phone is broken/lost or your 2-step authentication application was removed, you are unable to disable your 2-Factor Authentication (2FA) by yourselves.
*** We highly suggest to please send an email to email@example.com with the following information. Your request will be processed within 24 hours.
- A selfie photo with you holding your Thai ID card or your foreign passport and a paper that writes:
- "I would like to disable my 2FA"
- The Email address that you wish to remove the 2FA
- The submission date
- Your signature that matches the signature of your verification selfie
Example of a selfie for a request to disable 2-step authentication