This problem may occur due to the following reasons:
- You may have entered the wrong email address.
- The emails from Bitkub go directly to your SPAM/JUNK Mail.
- Your email service provider may have set Bitkub email in a lower priority queue.
*** Kindly put firstname.lastname@example.org as part of your Whitelist in your email settings.
Once you are done, Bitkub email will never be sent to the spam/junk folder again. You will receive our email as a priority without any exceptions.