Deposited crypto to the wrong address
- Bitkub will not receive the coins if you send your crypto to the wrong recipient address. Also, Bitkub is not responsible for any coins that you have sent to the wrong address. We advise you to contact the owner of the recipient's address.
Withdrew crypto to the wrong address
- Once you submit and confirm a withdrawal transaction from your email link, the withdrawal process will automatically start and list the transaction into the blockchain. We have no means to cancel or stop the transaction once it is listed on the blockchain. Please check the address carefully before you submit the email confirmation or please try to contact the address owner after they have received your coins.