1. On your bitkub login page, click "Forgot Password".
2. Fill in your email address.
3. You will receive a link to reset your password in your inbox (please check all your junk/spam box).
4. Click on the link and fill in your new password.
*Remark* Password must meet the following requirements:
Your password needs to contain at least 8 characters
Your password needs to contain at least one uppercase letter (A-Z)
Your password needs to contain at least one lower case letter (a-z)
Your password needs to contain at least one number (0-9)
Your password needs to contain at least one special character (!@#$%^*-_+=)
If you lose access to both your bitkub account and your email account, please contact firstname.lastname@example.org.
We will require certain documents to verify that you are the owner of the bitkub account.
Please see this guide to create a strong password to strengthen your security.
In case there are any problems or concerns, please seek assistance by any means below.
Tel: +66 2-032-9555