Passkey: Possible Errors and Solutions

Modified on Fri, 4 Oct at 11:56 AM

Errors that you might face while using the passkey and the basic solutions for each error are as follows.

1. Error 10500

(1) For iOS devices

  • Please enable the iCloud keychain by going to Settings > Select Password > Select Password options > Activate the toggle for "Autofill password and passkey" and "iCloud Keychain".

(2) For Andriod devices

  • When using the passkey, please make sure that you select the same email account used when installing it.


2. Error 500
If you see this error, please try the following.

  • Make sure that your Bitkub application is updated to at least version 3.31.1 (See more details).
  • Update the operating system of your device to the latest version (See more details).
  • Restart your device.
  • Delete your Bitkub application and reinstall it.
  • Reset your network or internet connection.
  • For iOS devices: Please enable the iCloud keychain by going to Settings > Select Password > Select Password options > Activate the toggle for "Autofill password and passkey" and "iCloud Keychain".


3. A loading logo appears when installing the passkey

If this occurs, please check whether you have more than 7 email accounts.

  • If so, it is advisable to delete and keep only up to 5 email accounts or fewer before trying to install the passkey again.


4. Unable to use a security key, such as Ubikey, on the application
Currently, using such a key is not yet supported in the application. However, you may use it on the web version instead.


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