Notice: New DOT Wallet Address Creation after DOT Deposit and Withdrawal System Back in Service on 14/12/2023 at 04:00 PM (GMT+7)

Modified on Thu, 14 Dec 2023 at 04:00 PM

Due to the temporary suspension of Polkadot (DOT) deposit and withdrawal for scheduled wallet system improvement on 14 December 2023, we are pleased to inform you that the process is now completed. The related information and schedule are as follows.

New DOT Wallet Address Creation 

This system improvement resulted in the change of DOT wallet address. All DOT addresses created before this system improvement starting on 14 December 2023 at 01:00 PM (GMT+7) can no longer be used for DOT deposits.

To prevent asset loss and for the continuity of DOT deposits, please go to the DOT deposit page to create and only use a new DOT wallet address for your future DOT deposits, starting from the date and time stated below.


Click here to create a new DOT address



Issue      DOT Deposit and Withdrawal Back in Service

Date       14 December 2023

From      04:00 PM (GMT+7) onwards



  • This system improvement and the wallet change do not affect your assets.

  • Using your old, inactive DOT address for deposits may result in a loss of transactions.

  • The new DOT address is still currently available for transactions via the Polkadot Network only.

  • All DOT wallet addresses (created before 14 December 2023 at 01:00 PM) can no longer be used for DOT deposits starting from 14 December 2023 at 04:00 PM (GMT+7) onwards.

Thank you for your trust in Bitkub Exchange and continued support.

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