Temporary Suspension of DOT Deposit and Withdrawal on 14/12/2023 from 01:00 PM onwards (GMT+7) for Scheduled Wallet System Improvement

Modified on Fri, 08 Dec 2023 at 07:00 PM

Bitkub Exchange will temporarily suspend the deposit and withdrawal of Polkadot (DOT) according to the below schedule to improve the wallet address system.

In the meantime, you can still access all other services as usual. Please rest assured that the process does not affect your assets. 

The Company would like to assure you that your assets are stored securely per the strict digital asset storage policy, and the storage of our customers complies with all related laws and regulations. 



Issue    Temporary Suspension of DOT Deposit and Withdrawal for Wallet System Improvement
Date     14 December 2023

From     01:00 PM (GMT+7)
To          Until further notice


Attention: Changes After The Completed System Improvement

  • After the system improvement is complete, you will need to create and use only a new DOT wallet address for your future DOT deposits to prevent asset loss and maintain the continuity of transactions.

  • Creating a new wallet address does not affect the DOT balance and trading.

  • Using an old DOT address (created before this maintenance) for depositing DOT after the maintenance may lead to asset loss. Please be vigilant when making a transaction. The Company reserves the right to consider recovering tokens that are lost from such cases individually.

We apologize if you face any inconvenience during this period and thank you for your trust in Bitkub Exchange.

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