3 ways to suspend/freeze your account

Modified on Mon, 04 Dec 2023 at 11:49 AM

In case you find any suspicious activity or transactions in your account, are suspected that the account has been accessed by someone else, or just want to temporarily stop using your Bitkub account, you can suspend or freeze your account in 3 ways for the safety of your assets.


Method 1 

Self-freeze through the Bitkub application


Method 2

Self-freeze through Bitkub LINE Connect



Method 3

Contact Bitkub Support via email at [email protected] or call 02-032-9555

  • Please inform your information for verification (full name, your ID or passport number, and date of birth).

  • Please specify whether you want to suspend only some functions or fully suspend your account. You can see the list below.

1. Temporary crypto withdrawal suspension

2. Temporary THB withdrawal suspension

3. Temporary suspension of crypto buy-sell functions

4. Temporary crypto deposit suspension

5. Temporary THB deposit suspension

6. Temporary suspension of all the functions above (You can still log in to the account.)

7. Temporary suspension of all functions and log-in access

  • We will send you an email once the process is complete.


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