Temporary Suspension of Deposit and Withdrawal of BCH, DOGE, DOT, NEAR, XLM, and ZIL on 07/12/2023 from 01:00 PM (GMT+7) onwards for Scheduled Wallet System Improvement

Modified on Wed, 29 Nov 2023 at 06:02 PM

Bitkub Exchange will temporarily suspend the deposit and withdrawal of the following tokens according to our system enhancement plan in order to improve the wallet system and to provide better services for customers.

  • Bitcoin Cash (BCH)

  • Dogecoin (DOGE)

  • Polkadot (DOT)

  • NEAR Protocol (NEAR)

  • Stellar (XLM)

  • Zilliqa (ZIL)

During the processing period, you can still access all other services as usual. 

The Company would like to assure you that your assets are stored securely in accordance with the strict digital asset storage policy, and the storage of our customers complies with all related laws and regulations. 



Issue    Temporary Suspension of Deposit and Withdrawal of BCH, DOGE, DOT, NEAR, XLM, and ZIL

Date     7 December 2023

From    01:00 PM (GMT+7)
To         Until further notice


Attention: The Changes After The Completed System Improvement

  • After the system improvement is completed, you will need to create and use only a new wallet address of BCH, DOGE, DOT, NEAR, XLM, and ZIL for your future deposits of the aforementioned tokens to prevent asset loss and maintain the continuity of transactions.

  • Creating a new wallet address does not affect the asset balance and trading.

  • Using an old address (created before this maintenance) for depositing BCH, DOGE, DOT, NEAR, XLM, and ZIL after the maintenance may lead to asset loss. Please be vigilant for digital asset deposits. The Company reserves the right to consider recovering tokens that are lost from such cases individually.

We apologize if you face any inconvenience during this period and thank you for your trust in Bitkub Exchange.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article