Bitkub Exchange will update the wallet address of Bitcoin (BTC) in order to provide our customers with better services. Before making a BTC deposit, please make sure that the wallet address used is the current one and is supported by the system so that it can be safely used for BTC deposits. In case your account is required to generate a new wallet address, the system will show a notification message with a button that you can click to generate the new BTC wallet address.
Issue Please Check and Update Your BTC Wallet Address
Within 13 January 2023
At 09:00 PM (GMT+7)
The Company kindly asks you to terminate the use of old wallet addresses (for example, in case you save it on wallet lists elsewhere, using an old address with your own developing system, previous use or save a QR code of an old address, etc.) for the digital currency listed above. In case you make a deposit of such an asset by using an old wallet address after it is no longer supported by our system, such deposits will not be successful. As a result, the assets are not credited to your account. Should this happen, please contact our Bitkub Support to check and provide further assistance. The checking and asset recovery process, in this case, may take longer than usual for security reasons. The cancellation of the old wallet address system will be effective on 13 January 2023 from 09:00 PM (GMT+7) onwards. To prevent possible difficulties, please follow the advice provided in this announcement.
For your future deposits of the assets listed above, please check and update the wallet address here before depositing from the deposit function of the related token.
An example of a notification in case you need to create a new wallet address for the selected token on its deposit page
During the processing period for updating the wallet addresses, you can still access all other services as usual, and this change does not affect your assets in any way.
The Company would like to assure you that your assets are stored securely in accordance with the strict digital asset storage policy that complies with all related laws and regulations.
- If you deposit tokens into the old wallet address after the specified period, you can contact Bitkub Support for further assistance.
- Please be cautious when completing the transaction by identifying and verifying that the information contained in the transaction is correct and complete in order to avoid asset loss, as a confirmed transaction cannot be canceled or changed.
- In case of errors with depositing a digital asset that the transactions are not supported by the Company, it may lead to asset loss, and Bitkub Exchange reserves the right not to recover the lost assets from such cases.
- Bitkub Exchange reserves the right in its sole discretion to amend or change these announcement details, and we will notify you further if there are any changes.
We apologize for any inconvenience that this may have caused and thank you for your trust in Bitkub Exchange.
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