This table will provide information on transaction confirmation statuses and what steps are needed to be done in order to complete each transaction.
Status | Meaning | What to do |
Waiting/Confirm Email | Waiting for the customer to "Confirm" via email | Go to your email used to register with Bitkub.com and click "Confirm" to complete the transaction. |
Pending | The transaction is being verified by our related team. | The transaction's estimated approval time is around 20 minutes to 2 hours. |
Processing | The transaction is in progress (by the system). | If the transaction takes longer than 2 hours, please contact Customer Support. |
Canceled | The transaction is canceled by the customer or Bitkub. | If the transaction is canceled, please create a new transaction. |
Reported | Waiting for the confirmation of the transaction. | Waiting for the confirmation or further check which can be affected by: - the transaction volume on the blockchain, - the wallet address or Memo that was filled in when the transaction was created is incorrect or missing. In this case, the transaction will be checked further; the checking process is normally completed within 1 hour, or up to 24 hours for some cases. The coins will then be credited back to the original (sender) wallet once the transaction is successfully canceled. |
Complete | Bitkub has confirmed the transaction. | *For THB withdrawals/deposits, the processing time depends on each bank. Please see bank processing time here. *For coin withdrawals/deposits, the processing time depends on the blockchain of each coin. Please see coin processing time here. |
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