Transaction Statuses on Bitkub Exchange

Modified on Tue, 17 Oct 2023 at 06:51 PM

This table will provide information on transaction confirmation statuses and what steps are needed to be done in order to complete each transaction.


 Status Meaning What to do
 Waiting/Confirm Email Waiting for the customer to "Confirm" via emailGo to your email used to register with and click "Confirm" to complete the transaction.
 PendingThe transaction is being verified by our related team.The transaction's estimated approval time is around 20 minutes to 2 hours. 
The transaction is in progress (by the system).
If the transaction takes longer than 2 hours, please contact Customer Support.
CanceledThe transaction is canceled by the customer or Bitkub.

If the transaction is canceled, please create a new transaction.

ReportedWaiting for the confirmation of the transaction.

Waiting for the confirmation or further check which can be affected by:

- the transaction volume on the blockchain,

- the wallet address or Memo that was filled in when the transaction was created is incorrect or missing. In this case, the transaction will be checked further; the checking process is normally completed within 1 hour, or up to 24 hours for some cases. The coins will then be credited back to the original (sender) wallet once the transaction is successfully canceled.

 CompleteBitkub has confirmed the transaction. 

*For THB withdrawals/deposits, the processing time depends on each bank. Please see bank processing time here.

*For coin withdrawals/deposits, the processing time depends on the blockchain of each coin. Please see coin processing time here.


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