Cryptocurrency Transaction: Wrong Wallet Address

Modified on Tue, 3 Dec at 2:36 PM

Depositing tokens to the wrong address

  • Bitkub Exchange will not receive the tokens if you send them to the wrong recipient address. Also, the Company is not responsible for any asset loss that you have sent to the wrong address. In this case, we advise you to contact the owner of the recipient's address.


Withdrawing tokens to the wrong address

  • Once you submit and confirm a crypto withdrawal transaction using the method you have activated (such as a passkey or two-factor authentication), the withdrawal process will start automatically, and the transaction will be recorded on the blockchain. Once the transaction begins on the blockchain, the Company will not be able to cancel or stop it. To prevent any asset loss, please double-check the address and transaction details carefully before confirming your transaction, or contact the wallet owner after they have received your tokens.

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