How to withdraw cryptocurrency on Bitkub website

Modified on Thu, 14 Mar 2024 at 11:47 AM

To withdraw tokens from the web version, please follow the instructions below.


1. Log in to your Bitkub account.

2. From the Homepage, click the WALLET icon at the upper right corner of the screen. Then, choose MY WALLET.

3. Click WITHDRAW as to which cryptocurrency you wish to withdraw from your Bitkub wallet.

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4. Enter the following information.

  • A recipient wallet address, which is a string of English alphabets and numbers. The recipient wallet address can be checked on your service providers’ platforms. Please make sure to transfer via a network supported by Bitkub Exchange. (For more information about cryptocurrency listed on Bitkub Exchange and supported networks, please visit this article.)
  • The network
  • The withdrawal amount


Remarks:

  • Please fill in a correct memo/destination tag for the transaction of the specific tokens including XRP, XLM, IOST, SIX, BAND, SCRT, DON, LUNA, LUNA2, SOLO, HBAR, and ATOM.
  • Each withdrawal transaction will be deducted a transaction fee. You can check the fee for each coin here. If your transaction is between Bitkub accounts, you will not be charged the transaction fee.
  • Bitkub Exchange uses the fee rates according to the current rates on the blockchain. If the fee needs to be reduced or increased, we will update it on the system accordingly at 12:00 PM, 04:00 PM, 09:00 PM, and 12:00 AM (GMT+7) every day (if any). (Check more details here.)


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5. Fill in the 2FA code correctly and SMS OTP (If activated) then click OK.

*You are not required to enter 2FA and SMS OTP in case you make a withdrawal to the trust address.


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6. Kindly allow some time for the confirmation from the blockchain to be completed.

 

NoteYou can cancel your withdrawal request as long as the transaction has not yet been confirmed on the blockchain (the transaction is marked 'Waiting'). If the transaction's status is 'Pending', it is not possible to cancel the request.


You can check the details of the block confirmation of each coin here, and you can see a video on how to withdraw cryptocurrency at https://www.youtube.com/watch?v=Qnri5FKk9Fo.


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Remarks:

  • Once you have requested a coin withdrawal, a confirmation email will be sent to your registered email address automatically. Please confirm your withdrawal request through the said email within 24 hours. In case you are unable to confirm it within the mentioned period, please cancel such withdrawal requests and submit a new one to make sure that your request details are correct.
  • 2-Factor Authentication (2FA) must be activated before making crypto deposits or withdrawals.


Attention

You may receive a call from our Staff at Bitkub Exchange after we receive your withdrawal request for additional verification by using this number only: 02-032-9555.


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