I Do Not Have Access to My E-mail

Modified on Thu, 01 Feb 2024 at 04:38 PM

Your email address is your unique identifier in Bitkub Exchange since it is not possible to copy or use it in another account. Sometimes it happens that an email address becomes deactivated. Consequently, withdrawing funds or cryptocurrency from a Bitkub account will also be unavailable because each withdrawal needs to be confirmed via email.


How to prevent it

  • It is important to keep track of your email address regularly. 
  • Please do not leave your email unattended, some email providers could deactivate unused addresses and issue them once again. It is suggested to use trusted and proven email providers like Gmail, Hotmail, etc.
  • Also, it is vital to pay attention to email security. Since it is the key to your Bitkub account, security measures should be taken. We suggest that you protect your account with 2FA and change your password regularly.


What to do in case it happens

Contact the support team of your email provider. Usually, a lost email account can be restored.

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