Bitkub App: Account Verification KYC Level 1 (Thai and Foreign Nationals)

Modified on Fri, 19 Jan 2024 at 07:13 PM

To proceed on your web browser, please click on the links below.

1. Open the Bitkub Exchange application and log in to your account. 

2. Tap Setting at the bottom right of the screen and select "Verify Your Account."



3. Select "Continue".



4. Select your citizenship.

5. Review and make sure you understand the FATCA form. After which, tap the button: "I certify" and tap "NEXT" to proceed to the next step.

6. Take a photo of the front side of your Thai ID card.

  • Tap on the green button with the message "Take a photo" to take a photo of your ID card.
  • Then tap "Confirm" to submit a photo or "Retake" to take a new photo.

7. Fill in the required information in all the fields. Please make sure to fill in the same information indicated on your document. 

  • Do not fill in the title (such as Mr., Miss).
  • Fill in all the information correctly. For the middle name field, please fill in only if you have a middle name. Do not fill in your nickname or other names that are not your official middle name as stated on your document.
  • Fill in your phone number correctly and tap "OTP Verify" to verify your phone number.
  • You can tap SAVE if you wish to complete your application later.
  • Once you complete filling up the information, tap "Next" to continue.



RemarkFor customers with Chinese citizenship, please fill out your 18-digit national ID number in the "National ID Card Number" field.



8. Fill in your complete address in the space provided, and tap "Next".

  • If you have more than 1 address, you may tick the button "My contact address is different from above." to provide your other address. 

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9. Indicate your source of income from the options provided, and tap "Next" after completing filling out the information.

  • In case your primary source of income is not available, please select "Others" and make sure to specify the details in the field shown in the image below. 

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10. Complete the Suitability TestPlease make sure to answer every question as your application will not proceed unless all questions are answered. Tap "Next" after completing the test.

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11. Select the verification method you want to use.

  • For Thai nationals, select the method you would like to use for verification.

11.1 NDID method: Click here for detailed instructions.

11.2 Dip Chip method at Counter Service at a 7-Eleven store is available: Click here for detailed instructions.

  • For non-Thai nationals

The verification system is temporarily suspended. However, we will announce the update immediately once the service is back in service. Sorry for the inconvenience.


12. Read the AML policy and confirm your acknowledgment and consent to accept the agreement before investing; select "Confirm" to finish your verification.


13. When you successfully submit all the documents for verification, you will see the window that displays "Please take the crypto knowledge quiz while waiting for the verification result."; you need to answer 10 crypto-related questions. Tap "Get started" to begin the quiz.



  • Read and understand the suggestion before tapping "Get started."

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  • Choose the correct answer by tapping on that answer and tap "Next" to proceed to the next question.

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  • If your answer is correct, the "Next" button will turn green, and you can tap to proceed to the next question.
  • If your answer is incorrect, the choice will turn red, and you have to reselect your answer to the correct one to proceed further.
An example of a correct answerAn example of an incorrect answer
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  • You can complete this quiz later by tapping "Leave this page". However, you will not be able to make any trading (buy-sell) transactions until the quiz is completed.

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  • When you complete the quiz, the system will show the message below. Tab "Go back to home" to start using any other functions on Bitkub Exchange. The verification result will be sent to you via email within the specified period*.

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* The verification may be completed within 1-15 days for general customers and within 60 days for customers with additional conditions after we receive the correct and complete documentation. If there are many customers of the identity verification service, it may take longer than usual to process. We will do our best to process your submission as quickly as possible.

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