Tips for Getting Your Account Verified Successfully

Modified on Thu, 28 Mar 2024 at 01:33 PM

It may take time to review your application as our verification team ensures that your documents are properly filed and considered.


Here are tips to ensure your application will be approved:

  • Take photos of all your documents clearly. If the image you submitted is incomplete or part of the document is unreadable, your request may be rejected.
  • Take a clearly visible selfie. The ID card must also be clearly visible. Make sure that the paper where you have written "Bitkub.com" has your signature.
  • Fill in all the details according to your ID card/passport.
  • Make sure you have a stable internet connection (PC or Laptop is recommended for account verification) before you press confirm.
  • Make sure your document size is less than 5 MB. Our supported file formats are JPG, JPEG, BMP, GIF, TIF, TIFF, PNG, and PDF.
  • We strongly recommend that you check the details before making a confirmation.
  • Make sure that your ID card or passport is unexpired.
  • Please ensure that the documents you upload to the system are not encrypted for prompt processing.

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