Account Verification (KYC Level 1) for Thai Nationals on Website

Modified on Thu, 22 Feb 2024 at 03:31 PM

Before you begin, please note that some steps will need camera access. As a result, our system will notify you to continue on the mobile application. For your convenience and a better experience, we recommend that you start the process on the mobile application from the beginning.

To continue the steps on the Bitkub application, please visit Bitkub App: Account Verification KYC Level 1 (Thai and Foreign Nationals)

In case you remain on the web version, please see below.

1. Go to and log in to your account.



2. Go to My Dashboard > look for “Account Verification” > click the "VERIFY NOW" button.


3. Click "Verify".

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4. The system will notify you to continue the process on the application or a mobile browser with a QR code for scanning to continue on a mobile device.

You can see the instructions for verification on the application here: Bitkub App: Account Verification KYC Level 1 (Thai and Foreign Nationals).


Minor users (aged 18-20 years old) are required to submit additional documents. Please click here for more information.



  • *The verification may be completed within 1-15 days for general customers and within 60 days for customers with additional conditions after we receive the correct and complete documentation.
  • If there are many customers requiring the verification service, the process may take longer than usual. We will do our best to process your submission as soon as possible.
  • Our staff might contact you if there are any issues with your verification.
  • The documents for verification will be requested periodically for your information update according to the law and services of the company, and your daily limit is subject to change depending on the current criteria of KYC assessment and the company's policy for risk prevention and management for our customers. In case you would like to increase your daily limit, you are welcome to apply for a custom limit change. (For questions and inquiries, please feel free to contact Bitkub Support.)
  • The steps or wording you find on the system may differ from the example pictures in this article. This does not affect any process of your verification. Should you experience this difference, please continue the verification as shown on the system.

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