Basic tips to resolve website and application access issue

Modified on Mon, 27 Feb 2023 at 02:41 PM

When unable to access Bitkub website or application, we recommend you to follow these basic steps.

1. Clear cache and cookies

The browser normally stores some information from the website in its cache and cookies. Clearing cache and cookies can resolve some issues such as loading or formatting issues on the website. You can check on how to clear the cache and cookies according to the browser that you use by following the below guidances.

For Safari on Mac
For Chrome

2. Check the internet connection 
If you cannot enter the website or the application because of an internet problem, you can try these basic steps below. 
  • Make sure your Wi-Fi is on.
  • Check if your device's cellular is enabled.
  • Check if you are connected to the most stable internet signal.
  • Try switching network connection from WiFi to cellular (or cellular to WiFi).
 If your problems still persist, please try the steps here.
3. Change your browser

Sometimes, browser crashes or technical errors may lead to difficulty accessing the website. Therefore, we recommend you change the browser. Bitkub normally supports the following web browsers; Internet Explorer, Safari, Mozilla Firefox, and Google Chrome (most efficient with Bitkub website).

4. Reinstall the application
If you download or install the application while an internet connection is unstable, it will affect the usage of the application as some essential information may be incomplete. Therefore, installing the application with a stable connection is very important for the best performance and usage of the application. This can be done by removing the application and re-installing it. However, avoid removing the Google Authenticator application otherwise you will not be able to log in to your Bitkub account.

5. Update browser and OS versions
Your browser or the operating system on your device must be up-to-date. You can check the link below on how to update it according to your browser and the operating system.
For Google Chrome
For Safari 

6. Change from using Application to a browser, and vice versa 
If you face problems accessing the application, you can try switching to access it through the website. On the other hand, you can switch from the website access to the application as well.
7. Check current coin prices while website and application is inaccessible
If the problems still persist even followed the steps above already, you can check current coin prices in the crypto market by going to the website where you can pair up the coin price by specifying the abbreviation of the currency you want and follow by the currency of THB such as BTCTHB, etc.
If the problems still persist despite fixing them with the steps mentioned above, you can contact Bitkub Support 24/7.

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