My account has been deactivated/suspended

Modified on Tue, 26 Mar 2024 at 06:05 PM

Why is my account disabled?

To ensure the safety of our customers and to comply with local laws and regulations, Bitkub Exchange may terminate customer accounts where we suspect that they are involved in illegal activities or activities that violate our User Agreement.

We have a security policy towards scamming practices and any activities in contravention to our User Agreement. If we have reasonable suspicion that you have been using your account to intentionally corrupt, we will be deactivating your account and suspending your activity.


How do I withdraw the remaining money or cryptocurrency from my deactivated account?

The payment process and processing time may vary. It depends on why your account was disabled.
Unless otherwise advised by law enforcement. You will be asked to provide proof of legal identification and a written request so we can transfer the remaining funds. Please note that we can only transfer money to the account owner.


What is the next step?

If you receive an email saying that your account has been disabled, please follow the instructions in the email you received.

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