Troubleshooting: Unable to receive email from Bitkub Exchange

Modified on Mon, 13 May 2024 at 03:30 PM

There could be several reasons why you are not receiving Bitkub Exchange emails.
  • You incorrectly filled in an incorrect email address.
  • Your storage is full.
  • The email was routed to your Spam/Junk folder.
  • Your email service provider may have set Bitkub Exchange email in a lower priority queue, which may take some time for the emails to be loaded and appear in your inbox.
  • Your emails may be set to automatically transfer to other folders, such as an assigned folder, etc.



We highly suggest you follow the methods below for possible solutions.

  1. Check if your email address is the one that you registered on Bitkub Exchange.
  2. Delete unwanted emails so that the emails from Bitkub Exchange can be seen more easily.
  3. Take a look at your Spam/Junk folder.
  4. Kindly add [email protected] to your whitelist in your email settings so that you will receive our email as a priority without any exceptions. (Should you need assistance in adding this email address, we recommend reaching the email service provider).
  5. Check if the emails are transferred to subfolders.

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