2FA Unlock Processing Time

Modified on Wed, 06 Mar 2024 at 02:12 PM

Due to the volume of requests, please be informed that the processing time of the 2-factor authentication (2FA) unlocking process has been adjusted starting on 6 March 2024 onwards according to the following table.

Method for 2FA Unlock

Previous Processing Time*

Current Processing Time*

Via Persona for general users

Within 1 hour, but not more than 24 hours

Within 3-5 days

Via email for general users

Within 1 hour, but not more than 24 hours

Within 3-7 days

Via PandaDoc for corporate users

Within 1 hour, but not more than 24 hours

Within 3-5 days

* from the receipt date of your correct and complete documents

You can learn more about 2FA from the following articles:


Thank you for your continued support and understanding.

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