Notice: Deposit of Digital Assets May Experience Some Delay (Temporarily) on 18/08/2022 from 11:45 AM (GMT+7) onwards

Modified on Sun, 05 Feb 2023 at 04:39 PM

We would like to inform you that the deposit of digital assets may experience some delay due to some technical issues on the digital asset custody service provider's side (Fireblock) according to its announcement here:

However, you can still create the transactions on all assets as well as access all other services as usual.

The Company would like to assure you that the aforementioned delay will not affect your assets in any way, and your assets are stored securely in accordance with the strict digital asset storage policy, and the storage of our customers complies with all related laws and regulations. 



Issue     Delay of Deposit of Digital Assets (Temporarily)
Date 18 August 2022
From 11:45 AM (GMT+7) onwards

Remark: The crypto deposits may take around 3-5 days to complete and the assets reach the receiving wallets.

We apologize if you face any inconvenience during this period and thank you for your trust for the Company always.

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